AccountCollaborator account

Giving Partners Access to Your Store

Giving Partners Access to Your Store enables collaboration by granting other individuals or entities permission to manage or contribute to your online retail platform.

What are collaborators?

  • Collaborators are Shopify Partners who have access to your store. They're similar to staff but offer additional benefits.

  • Collaborators can log in from their Partner Dashboard, and their access to your store can be set to expire.

  • Collaborators also don't count towards your staff limit.

Check your email

Shopify send emails to only store owner and who have permissions. Please confirm you are using your owner email or ask them to approve.

After we sent a request to create a new collaborator account, you will receive a Review request email. Please choose the View request.

Giving Partners Access to Your Store

Check pending collaborators

Please go to Users and permissions

In the Collaborators section, you'll notice a message prompting you to click on Review Request.

Giving Partners Access to Your Store

Then click Accept request to approve our request

Giving Partners Access to Your Store

Staff account

You can add staff accounts to your store, allowing your team members to complete various tasks within your Shopify admin. Staff accounts can be assigned specific permissions, giving you control over what your staff can view and do in your Shopify admin or Shopify POS. Adding additional staff accounts is only available on the Shopify plan and higher.

On this page

What are collaborators?
Check your email
Check pending collaborators

Need help?

You are having problems and need our support. Please contact us here.